THE
LEGACY
way
Want to know what is unique about living or working in a Legacy Senior Living community? Read more below about The Legacy Way!
SERVE
Our investment in Team Members
Team members of our community are SERVE certified. The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for:
- Speak and Smile,
- Encourage and Engage,
- Respond to Residents,
- Value and Validate,
- and Every Day is the Extra Mile.
The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members. The training is provided twice a year for recertification and to train new hires.
Going the Extra Mile
Team Member Awards Program
We are committed to rewarding our team members who not only serve our residents, but go the extra mile.
Matthew 5:41 - If anyone forces you to go one mile, go with them two miles.
Based on nominations, Legacy Village
rewards team members that go above
and beyond each quarter.
Integrity Hotline
Reporting Concerns
Legacy Village of Cleveland fully encourages our team members to engage in open dialogue regarding any compliance concerns or questions that may arise. In order to provide our team members an opportunity to report compliance concerns anonymously and without fear of retaliation Legacy Senior Living provides an alternative method for reporting concerns via our “Integrity Hotline,” a confidential/anonymous way for you to report known or suspected improper conduct.
Because We Care
Need someone to talk to?
Our programs and services are designed to deliver superior quality to satisfy the needs of our residents. If we miss the mark, we want to know. Please share your suggestions, recommendations, and concerns, by calling the individuals in the order listed until you have complete satisfaction.
Veteran Resources
Investing in our Veterans
We have a direct contact to set you up with Veteran benefits. Skip the hassle of going through the VA. This complimentary service is a smooth process to ensure you obtain the benefits you deserve!
Mission and Values
Serving with honor, respect, faith and integrity.
We believe that the Greatest Generation deserves our deepest honor and respect. Our goal is to glorify God as servant-leaders, and do what we say we will do with integrity.
We offer a rewarding work environment for our team members that encourages professional growth and an opportunity to share in the lives of our residents and their families. As a mission-driven organization, we strive to be a good neighbor, a responsible corporate citizen and a senior services resource.
